Have a question about your utility bill? See a pothole that needs to be filled? Unsure how to reserve a pickleball court? There’s a new, easy way to receive Town information and service: Holly Springs 311.
The Town of Holly Springs is excited to announce the launch of Holly Springs 311—a new direct connection into Town Hall to help residents receive service and information in a snap!
“Simply put, Holly Springs 311 will make it easier for residents to contact their local government for service, help, and information,” said Town Manager Randy Harrington.
“The Town Council has prioritized investing in technology to enhance customer service as part of the Town’s strategic plan. Residents can receive assistance, and they can interact with staff in the way that is easiest for them, whether that’s through a phone call or entering information into a mobile app.”
Connect with Holly Springs 311 in the way that is most convenient for you:
Call 311 or (919) 577-3111 if you are outside town limits. Staff are available weekdays, 8 a.m.-5 p.m. at this non-emergency phone number.
Download the free Holly Springs 311 Connect App at the Apple App Store or the Google Play Store.
Visit hollyspringsnc.gov/311 to request information or report a concern online. Sign in to receive updates about your request for service via email or text message as Town staff work to respond to you.
The 311 number also is an effort to divert non-emergency calls away from emergency telecommunications.
“Oftentimes, people were calling 911 for non-emergency issues,” said Holly Springs Office of Customer Care Manager Patty Dressen. “Requests for service, like reporting an animal nuisance or a flashing traffic signal, now can easily be called into Holly Springs 311, and Town staff can provide assistance or guidance, all while keeping emergency telecommunicators free to respond to safety emergencies.”
While Holly Springs 311 is open from 8 a.m.-5 p.m. on weekdays, if a service request comes in after hours or on a weekend or holiday, it will be received the next business day. The 311 website and app are available around the clock.
Many growing communities across the state and country use a 311 non-emergency system as an easy-to-use engagement tool for municipal customer service. The 311 number is simple to remember and toll-free. Callers in Holly Springs can use any phone system – including cell phones and landlines – to call 311. If outside town limits, callers will need to dial (919) 577-3111.
What types of concerns can Holly Springs 311 address?
Report missed garbage/recycling service
Order a replacement garbage or recycling bin
Get assistance completing a utility form
Report a change in water odor or pressure
Resolve water service issues
Set up an irrigation system and add a water meter
Ask questions about your Holly Springs utility bill
Report broken sidewalks
Share a concern about animal control
Gain information about permits
Learn more about Parks & Recreation programs and registration
…and much more!
“We want to make requesting service from the Town and finding information as easy and convenient for our community as possible,” Dressen said. “Holly Springs 311 is a one-stop-shop that provides residents the ability to report and track their service requests through to completion.”
